FREQUENTLY ASKED QUESTION
Although PWD is a service Department, it does not
serve individual member of public, since the projects and schemes of
PWD are planned with a macro perspective i.e. from the point of view
of the society as a whole. However, since the general public is the
beneficiary of the projects of PWD, there exists a mechanism for
redressal of public grievances.
Q. Who can lodge a
Ans. Any member of public can lodge a complaint
or give a suggestion by means of a simple letter only.
Q. Where and to whom should
the complaint be lodged ?
Ans. The letter raising a complaint or grievance
may be sent, by post or personally, to the concerned PWD Executive
Engineer or Superintending Engineer at the address given in the
Citizen's Charter. Public may also draw attention towards a
particular problem over telephone at a number given in the PWD
Q. What are the matters
about which complaints may be made?
Ans.Any member of public may seek redressal of
complaints pertaining to the following matters.
- Construction, repairs and maintenance of a road, flyover,
bridge etc. falling in the jurisdiction of PWD.
- Construction of pedestrian subways, under pass, walkover
bridge etc. and proper upkeep and maintenance of existing subways
etc. on PWD roads.
- Initiating action for removal of encroachments on PWD
roads/buildings through the Distt. Task Force.
- Horticultural development of roads, flyovers buildings,
bridges etc. of PWD.
- Installation and proper maintenance of street lights on PWD
roads through DVB.
Q. How long PWD will take
to redress a problem/complaint ?
Ans.Normally, the complainant should get a
response in 15 days and the necessary action should be done within
Q. What should the
complainant do if PWD fails to take the necessary action within 30
Ans. In such a case the complainant should bring the matter to
the notice of the Chief Engineer of the concerned PWD Zone or to the
O/O Engineer-in-Chief (PWD) at Tuikhuahtlang, Aizawl.